The Octagon Service Matrix is a customer-based model predicated on nine components that ensure all of Octagon's clients'
possible needs are met to their fullest satisfaction.
Depending on the objectives and circumstances of a particular client, any combination of the components within the
Matrix may be configured to formulate a customized approach, thus yielding the highest possible results.
Octagon's Service Matrix is a tried and true model that was developed and continually modified through more than 60
years of industry experience while always adhering to its customers' best interest.
In particular, Octagon Process provides on-time delivery to any location regardless of weather or road conditions.
Experienced staff are available 24 hours a day throughout the winter season to receive orders and monitor inventories electronically.
Octagon's logistics also services fluid requirements from its storage depots, blending facilities and staged containers which are strategically located worldwide. In addition, long-term supply contracts with major Propylene Glycol producers ensures a constant supply to meet every need.
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Personal Contact |
The Matrix starts with personal service from any of Octagon's knowledgeable representatives.
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24 Hour Availability |
Call 800 ICE DESK. For 24 hour a day order placement.
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Electronic Monitoring |
We will connect a communications link to your tanks and monitor the inventory 24 hours a day. With Octagon you will not run out of fluid...ever.
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Inventory & Supply |
Storage capacity of 8 million gallons (30 million liters) of finished product, plus long term contracts with major glycol producers.
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Manufacturing & Supply |
Your choice... We can produce and/or store at one of our 17 locations or at your site. Either way quality is assured.
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Logistics |
Land, rail, sea or air, world wide. Always on time whatever the weather.
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Facilities Design & Construction |
We custom design, build and install deicing, blending, storage and loading facilities. We will even finance and operate facilities under various joint venture plans.
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Operating Services |
We provide long-term contracts to build and operate on-site facilities for blending, storage and loading aircraft deicing trucks. Facilities are built to your needs.
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Product availability and assurance |
The company's world network of 17 blending and/or storage facilities are supported through supply agreements with all of the major glycol producers world wide.
